Privacy Policy

Vietnamcharm.top is operated by Viet Pearl Travel, JSC, which acts as the data controller responsible for managing your personal information.

We have created this Privacy Policy to explain how we collect, process, and protect your personal data when you use our website, and to outline the reasons why certain information is required. Please read this policy carefully before utilizing our services or submitting any request.

We are fully committed to protecting your privacy and ensuring that your personal data remains secure and confidential.

1. Personal Data We Collect

Device & Usage Information (Collected Automatically):

When you visit vietnamcharm.top, we automatically collect certain technical information about your device, including your web browser, IP address, time zone, and specific cookies installed on your device. As you browse, we also collect information about individual pages or itineraries you view, search keywords that brought you to our site, and how you interact with our pages. This is referred to as "Device Information."

Personal Details (Provided Directly by You):

When you request a customized itinerary, fill out our Plan Your Trip form, or contact us via WhatsApp/Email, we collect personal data you voluntarily provide, including:

• Full Name

• Email Address & WhatsApp/Phone Number

• Travel Dates, Preferred Destinations & Group Size

• Estimated Daily Budget & Special Travel Requests

2. Why We Process Your Data

Our top priority is customer data security. We process only the minimum amount of data necessary to deliver bespoke travel services and maintain our website:

• Service Delivery & Consultation: To design personalized itineraries, process bookings, and communicate with you regarding your travel plans.

• Website Optimization: Automatically collected technical data is used solely to identify potential system abuse and generate non-identifying usage statistics to improve user experience.

Providing personal information is voluntary; however, choosing not to supply required contact details may prevent us from sending you custom itineraries or responding to your inquiries.

3. European Union (GDPR) & International Traveler Rights

If you are a resident of the European Union (EU/EEA) or other jurisdictions with data protection laws, you hold the following rights regarding your personal data:

• Right to be informed & Right of access

• Right to rectification (correction) & Right to erasure (deletion)

• Right to restrict or object to data processing

• Right to data portability

To exercise any of these rights, please contact us via the details below.

Please note: Your information is processed to fulfill booking contracts (e.g., crafting your tour) or to pursue legitimate business interests. Additionally, your data may be transferred outside of Europe to our secure processing servers located in the United States or Asia.

4. Third-Party Links & Partner Sites

Our website may contain links to external websites (such as resort partners, local experience providers, or payment gateways) that are not owned or controlled by Viet Pearl Travel, JSC. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their respective privacy policies.

5. Information Security

We store your personal information on secure, controlled servers with administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, or misuse. However, please note that no data transmission over the Internet or wireless network can be guaranteed 100% secure.

6. Legal Disclosure

We will disclose collected information if required or permitted by law (e.g., to comply with a subpoena or legal process) or when we believe in good faith that disclosure is necessary to protect our legal rights, ensure your safety or the safety of others, investigate fraud, or respond to official government requests.

7. Contact Us

If you have questions regarding this Privacy Policy or wish to request access to or deletion of your personal data, please reach out to us:

• Email: info@vietnamcharm.top

• Hotline / WhatsApp: +84 396 133 622

• Operating Entity: Viet Pearl Travel, JSC (Travel License No: 01-827/2020)